1. Information We Collect

To design a space that truly reflects you, we need to understand you. The information we may collect includes:

1.1 Information You Provide to Us

• Contact details: your name, email address, phone number, and home or office address.
• Project details: property type (HDB, condo, landed, loft, commercial), renovation scope, budget range, and preferred timeline.
• Communication records: messages, enquiries, and consultation notes exchanged via our website, email, phone, or WhatsApp.
• Feedback and reviews: testimonials or ratings you voluntarily share with us.

1.2 Information Collected Automatically

• Usage data: pages visited, time spent on site, referring URLs, and browser or device type — collected via cookies and analytics tools.
• IP address and approximate location for improving website performance and relevance.

1.3 Information from Third Parties

• Referrals from existing clients or business partners who recommend our services.
• Publicly available information such as social media profiles (e.g., Instagram), where relevant to project inspiration or communication.

2. How We Use Your Information

We use the information we collect only for purposes that serve you and our business well. These include:

• Responding to your enquiries and scheduling consultations with our design team.
• Delivering interior design services, coordinating contractors, and managing your renovation project.
• Sending you updates on project progress, timelines, and milestones.
• Sharing relevant design insights, portfolio updates, or promotions — only where you have expressed interest.
• Improving our website experience and understanding how clients engage with our portfolio.
• Meeting our legal, regulatory, and contractual obligations as a licensed interior design firm in Singapore.

We do not use your information for automated decision-making or profiling that produces legal or significant effects.

3. Sharing Your Information

IS Design Studio does not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Contractors and vendors: Trusted renovation specialists, carpentry workshops, and suppliers who need relevant project information to complete your renovation.
• Service providers: Technology partners (e.g., website hosting, analytics) bound by confidentiality obligations.
• Professional advisors: Legal, financial, or compliance consultants, where required.
• Regulatory authorities: Where required by Singapore law, including the Personal Data Protection Act 2012 (PDPA).

All third parties we engage are required to handle your data responsibly and only for the purposes we specify.

4. Cookies & Analytics

Our website uses cookies — small data files placed on your device — to enhance your browsing experience. These help us understand which parts of our portfolio resonate most, so we can continuously improve.

You may adjust your browser settings to decline cookies at any time, though some features of our site may not function optimally as a result. We use analytics tools such as Google Analytics solely for aggregated, anonymised insight into site traffic.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Singapore law. Project-related records may be retained for up to seven (7) years following project completion in accordance with standard business practice.

When data is no longer needed, we securely delete or anonymise it.

6. Your Rights Under Singapore’s PDPA

As an individual in Singapore, you have rights with respect to your personal data. You may:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete information.
• Withdraw consent for the use of your data for marketing purposes at any time.

To exercise any of these rights, please contact our Data Protection Officer using the details below. We will respond within 10 business days.

7. Security

IS Design Studio takes the security of your personal information seriously. We implement appropriate administrative, technical, and physical safeguards to protect your data from unauthorised access, disclosure, or loss.

While no method of digital transmission or storage is entirely infallible, we are committed to maintaining standards commensurate with the sensitivity of the information entrusted to us.

8. Third-Party Links

Our website may contain links to external platforms such as Instagram, Google Maps, or our contractors’ profiles. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or regulatory requirements. The updated policy will be published on this page with a revised effective date. We encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please reach out to us: